Privacy Policy – Voldeta

UAB Voldeta is committed to safeguarding your privacy. Contact us at info@voldeta.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – UAB Voldeta

Data Protection Principles

We promise to follow the following data protection principles:

Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited with a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your city, your browser, your device, your interaction with our website, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
enhance your customer experience;
fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

to identify you;
to provide you a service or to send/offer you a product;
to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

to send you personalized offers* (from us and/or our carefully selected partners);
track back
to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

to send you newsletters and campaign offers (from us and/or our carefully selected partners);
for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 5 years after your last visit.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

the link between purposes, context and nature of Personal Data is suitable for further Processing;
the further Processing would not harm your interests and
there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

don’t have on the date of the last update

Our business partners:

Reliable Communications s.r.o. – – in order to organize the provision of services

Connected third parties:

don’t have on the date of the last update

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
Analytics cookies – these cookies are used to track the use and performance of our website and services
Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Who we share personal data with

Like many websites we use a number of third-party services for functionality such as email sign-up and payment processing. The following is a list of companies we share data with on a day to day basis. This list does not include services we share anonymous data with or that provide services on an ad-hoc basis such as IT contractors. All the suppliers below have been carefully selected to ensure they provide suitable protections under GDPR.

We use Yandex Metrika and Google Analytics with UTM-links to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page. If you’d like to opt out of tracking by Yandex Metrika, visit the Yandex Metrika opt-out page.

Google Analytics

We use Google Analytics to create pseudonymous user profiles for improving and design-ing our website on demand. Google Analytics uses “cookies”, which are text files placed on your end device and can be read by us. In this way, we are able to recognize and count returning visitors. This data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR and in the interest of finding out how often our website is viewed by different users.

The information generated by the cookies about your use of the website will be transmit-ted to and stored by Google on its servers in the United States. We have activated IP-anonymization on this website, your IP address will be truncated within the area of Member States of the European Union. Only in exceptional cases is the whole IP address transferred to a Google server in the USA and truncated there. Accordingly, Google will solely use collected data for the purposes intended, which are to evaluate the use of the website and to compile reports on website activities.

You can withdraw your consent to the processing at any time. Please use one of the following options:

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you proceed accordingly you may not be able to benefit from the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link (http://tools.google.com/dlpage/gaoptout).

As an alternative to opting out from being tracked by Google Analytics you can also click the following link. An opt-out cookie will be stored, which means that no web analysis will take place as long as the opt-out cookie is stored by your browser. Click here to object to processing of your data by Google Analytics.

For more information on the Terms of Use and Data Privacy, visit http://www.google.com/analytics/terms/us.html or http://policies.google.com/privacy?hl=en. Please note that the code “gat._anonymizeIp();” has been added to Google Analytics on this website to ensure anonymised capturing of IP addresses (so-called IP Masking).

Tawk.to inc

Tawk.to inc provide our live chat service available on our website, if you contact us by live chat your conversation will be recorded and archived on livechat inc’s servers, these archives may include personal information that you may have disclosed during a conversation.

Please note: if your conversation requires further action, for example if it is a technical support query, then your live chat transcript maybe copied to our ticketing system for future reference.

Icegram

Our newsletter and marketing email lists are managed through Icegram, these emails are opt-in, when you opt-in to our newsletter your name and email address will be added to our mailing list which is held securely on icegram’s servers, by opting in you agree to:

Transfer your contact information to Icegram

Store your contact information

We store at our end the following information:

Email Subscribers creates following tables in our database on plugin activation:

{prefix}es_emaillist: This has all subscribers information
{prefix}es_notification: This has all the post notification that we create to send new blog notification
{prefix}es_sentdetails: This is a logs which has information about post notification and newsletter emails that we have sent
{prefix}es_deliverreport: This is a detailed logs which has information about post notification and newsletter emails that we have sent

Additionally, as Templates is Custom Post Type, all the templates that we create (for newsletter or post notification) are stored in WordPress Post & Postmeta table.

To being sent marketing emails from our Icegram plugin (These will be for our services only)

To have tracked interactions for email marketing and ad placement purposes.

Emails are initiated and managed by ourselves.

Microsoft

We use Microsoft Office 365 for document storage, email and collaboration, in some instances your personal data may be stored on office 365 servers, any data stored there is encrypted and controlled by us.

Semper Plugins LLC

We use All in one SEO Pack plagin to optimize our WordPress site for SEO. for marketing purposes and the track back

WordPress.org

Our website is created with the wordpress site builder

Rock Lobster, LLC.

We use Contact Form 7 to provide visitors with the contact form. With this form we collect the following information: first name, last name, phone, company name, company registration details (id, legal, postal addres), LIR id, email, address.

Cryout Creations srl

We use Fluida wordpress theme by Cryout Creations srl to design this website.

Cryout Creations does not track you as an individual

However, for both your and our convenience they use third party services that can be considered trackers or which can collect visitor data:

Tawk.to for providing live chat on our site – this is active only on selected site sections
Akismet for screening comments and forum posts for spam.

WooCommerce

WooCommerce is used to provide shop functionality to the site and is responsible for managing subscriptions. WooCommerce may use cookies for the purpose of providing core features such as remembering your cart as you use the shop.

Contact Information

Supervisory Authority
Website: http://www.ada.lt/
Email: ada@ada.lt
Phone: +370 5 279 14 45

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 21.04.2020.